Any wireless device that uses a USB connection like scanners or mice can be a great tool – as long as they work. Recently I (and a few customers) have experienced issues with our wireless barcode scanner not communicating with our computers. After a little research I have found a few ways to get things working again.
Note: These fixes (along with screen prints) are on the website in the Support\Tutorials Barcode Scanners tutorial: http://www.costumeinventory.com/t-use-barcode-scanner
One more note: Some scanners need to be at least 10 inches away from the barcode to be able to read it. Try moving the scanner farther away to see if that works.
1. Put the USB Connector from the scanner in a USB port on the computer.
2. Wait for the computer to install the drivers for the scanner. You can see the progress on the task bar.
3. Turn off the computer – all the way (not just a restart).
4. With the USB Connector still in the computer – turn the computer back on.
5. Test the scanner again.
If it works – great ! If not – try Fix #2
To scan for hardware changes, follow these steps:
1. Click Start, and then click Run. Go To Settings (Control Panel) and select Device Manager OR – Click on the Start button, Type Device Manager.
2. Select the Device Manager. The Device Manager window opens.
3. In Device Manager, click your computer name (at the top of the list) so that it is highlighted.
4. Select Action from the top menu, and then click Scan for hardware changes. (You probably won’t see or hear anything)
5. Check the USB device to see whether it is working.
If this doesn’t work – look at this Microsoft website: https://support.microsoft.com/en-us/kb/817900
Check out our new website with more help and tutorials in the Support Section.